WordPress maintenance FAQ: answers to the questions we hear every week.

Our maintenance plans range from $99 to $349 per month. Essential ($99) covers updates, backups, and monitoring. Professional ($199) adds visual regression checks, instant rollback, and priority support. Agency ($349) adds white-label reporting and a dedicated Slack channel. Emergency fixes and speed optimization are priced separately as projects.

No. We start with a free audit, onboard you in week one at no extra charge, and your first invoice covers the first full month of maintenance.

Yes. Month-to-month billing, no long-term contract, 30-day notice to cancel. You keep access to every backup and report we produced while you were on the plan.

Yes. The Agency plan includes multi-site volume pricing. For 5+ sites we offer 15-25% off per-site rates depending on total count and complexity.

Weekly plugin, theme, and core updates with pre-update snapshots and instant rollback, daily offsite backups, uptime monitoring, security scanning, and a monthly plain-English report. An experienced engineer is assigned to your account for the duration of your plan.

Security monitoring and hardening are included in all maintenance plans — we watch for threats and lock things down proactively. If your site is actively compromised, malware cleanup is a separate project-priced service, typically $200-$600 depending on severity. This keeps your monthly fee predictable.

Basic performance hygiene is part of maintenance (clearing transients, monitoring load times, flagging regressions). Deep Core Web Vitals tuning is a fixed-scope project priced separately ($500-$2,000 depending on site complexity) with a defined deliverable and before-after measurements.

Every update applied with version numbers and timestamps, every test that passed or failed, uptime stats, security scan results, backup verification, anything we rolled back, and a ranked list of recommendations for next month.

Yes. Every update is preceded by a full-site snapshot. We apply updates, run visual regression checks, and monitor for errors immediately. If anything breaks, we roll back in under 60 seconds. Your visitors never see the problem.

We roll back in under 60 seconds using deployment snapshots. Your visitors never see the broken state. We then diagnose the conflict and either fix it or notify you with options before re-attempting.

Yes. We need WordPress admin access and ideally server-level access (SSH or hosting panel) for backups and security hardening. We use dedicated service accounts, never your personal login, and all access is logged.

All of them. We manage sites across managed WordPress hosts, shared hosting, VPS, and dedicated servers. Each environment has its own maintenance considerations and we adapt accordingly. If your host is causing problems, we will tell you and can handle the migration as a separate project.

We aim to respond within 2 hours and typically resolve same-day. Malware cleanup, vulnerability patching, and security hardening are included in the emergency fix. No maintenance plan commitment required to engage us for a one-time incident.

Emergency fixes are priced per incident, typically $200-$600 depending on severity and complexity. We quote before starting work so there are no surprises. Plan clients get priority response and a discount on emergency work.

Emergencies: site is down, site is hacked, checkout is broken, or a critical security vulnerability is being actively exploited. Normal requests: feature changes, content updates, non-critical bugs, performance improvements. Normal requests go through your included dev time or are quoted as projects.